THE ART OF SHAKING MOUSE IN NIGERIA OFFICES

Laziness has become the order of the day in our offices. The slow and the lazy ones are the ones that get kudos and seem to be working hard why the fast ones are seem to have less work and are perceived as  being ideal.

There is a new deadly syndrome in our office environment and this is called ‘shaking mouse syndrome’. This syndrome is so deadly that you will never know that this person is practically doing nothing. The affected person wears a serious look and is busy working on office documents. By looking at this person, you might even wish you can help out. But bow you can detect this syndrome is that ones the unit head leave the office everybody shuts down immediately even the people that you taught were busy.

Sometimes in 2012 I was transferred to a new office and we were giving our work for the day. Immediately I finished my work, I started doing other things and was preparing to go home when one of my colleague just looked at me and quietly told me to find something else to do. I look around and not seeing what to do I asked him what he is doing so I can join him. The guy told me that he is doing nothing! That most people are just shaking their mouse and forming busy. I walked around the office and found out that some people are still doing the work that was giving to us since 4 hours ago and some people are busy shaking mouse. To my amazement, you will never know that these people are just shaking the mouse till you understand the scope of their work.

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CUSTOMER EXPERIENCE TIPS FOR SMES- CUSTOMER EXPERINCE PYRAMID

Each time your customer interacts with your product or services, your customer perceives these three level of experience. (MEET NEEDS, EASY and ENJOYABLE).

Your target at every point should be to take your customer from meet needs to enjoyable state.

At need needs stage, who have accomplished your goal to provide a product or service for your customer. The products has also served its purpose but that products you produced can also be produced by other competitors. To be innovative and introduction of a product does not set you apart from your competitors.

Easy: at this stage, customer’s judge your product on the usability. Is it easy to access? Do I have to work hard to use or obtain this product or service? How much effort they invested to achieve a desired outcome. The easy of doing business can pose a competitive advantage when you get it right. Remember how YOUTUBE took over because it made the upload of videos easy. Today youtube is one of the visited site in the world.

Enjoyable: to achieve the best customer experience, you have to measure how your customers enjoy using your product. Do customers feel good about the product and service you provided? How did your customer’s enjoy the interaction?

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10 PLAYERS TO WATCH OUT FOR IN THE WORLD CUP

1.        Cristiano Ronaldo –Portugal

The most recent winner of FIFA's Ballon d'Or for being the best soccer player on the planet, Ronaldo has for now gotten the upper hand over the “Who’s the best?” debate that has been raging over him and Lionel Messi for the last several years. The Real Madrid star’s performance in the 2014 World Cup will go a long way towards quieting any remaining doubters, and Portugal’s national team will desperately need his other-worldly play if they’re going to stand a chance of making it out of a brutal group that includes Germany, the U.S., and Ghana.

Even though the Portuguese have never made it past the Group of 16 since Ronaldo has played with the national side, the team’s 29-year-old star and captain is confident -- as always -- saying after he finished building a museum to himself in his birthplace of Madeira: "I have room for more trophies."

2.       Lionel Messi - Argentina

Many call Messi one of the best soccer players of all time, and he’s only 26 years old. Despite immense success on world-beating Barcelona in the Spanish professional league and a host of trophies on his shelf, "The Atomic Flea" has never even made it past the quarterfinals of the World Cup. This go around may be his best chance, as Argentina’s squad is loaded with international stars all over the pitch, and Messi is at the top of his game and in full health after a hamstring injury last year. The only question is how well Argentina can play together behind their dynamo forward.

3.       Neymar - Brazil

Brazilians will not accept bowing out of the World Cup at the quarterfinal stage like they have the last two World Cups when the tournament arrives on their home soil this summer. If they hope to take home their sixth World Cup trophy, Barcelona star Neymar’s slender frame will have to bear much of the burden. The 22-year-old, 5-foot-9-inch winger/forward may be one of many stars on this young team, but none of them make anywhere near the $20 million he does every year between salary and endorsements. The biggest knock against Neymar may be his size, but he has silenced many doubters after his move to Barcelona last year with lightning fast speed and acceleration, a top-class ability to finish off both feet, and the same doggedness on the pitch that his professional teammate Lionel Messi is known for. 

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BRAZIL WORLD CUP

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CUSTOMER EXPERIENCE TIPS

You need to Design your customer interaction  -

Do not leave your customer interaction to chance. you have to design how you interact with your customer. how your customer service agent talk and interact with your customer, how you greet your customer, the kind of language you use for your customer and also the communication process. This is the secret big brands like virgin Atlantic, Orange, BBC e.t.c use and that is what sets them apart from you.

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WHAT IS EBOLA FEVER

The Ebola fever is a severe and often fatal disease in humans and other primates (monkey, chimpanzees and bats).

The Ebola haemorrhagic fever is caused by Ebola virus. The Ebola virus is transmitted from infected wild animals (fruits, bats gorillas, etc.) and also from human to human through direct contact with blood, secretions or body fluids of an infected person.

The disease is caused by infection with Ebola virus, named after river in the democratic republic of Congo (formerly Zaire) in Africa, where it was first recognized.

The virus causes severe illnesses with bleeding, causing many to be quickly infected with about 90% fatality rate.

No vaccine or treatment has been discovered has been discovered or available yet. Most people with Ebola die.

SYMPTOMS

1.    Tiredness

2.    Nausea

3.    Fever

4.    Headache

5.    Sore throat

6.    Joint and muscle soreness

7.    Weakness

The Ebola fever symptom

At later stages, other symptoms include:

1.    Diarrhea- may contain blood

2.    Cough- may contain blood

3.    Redness in the eyes

4.    Swelling of the genitals

5.    Impaired kidney and liver function

6.    Internal and external bleeding- mostly from the nose and mouth

7.    As Ebola fever progresses, the symptoms become more severe. Late-stage symptoms may include vomiting with blood.

PREVENTION

The best way to treat Ebola virus is to prevent it.

1.    Ebola virus risk of infection can be lowered by reducing contact with people you suspect to be infected, especially during times when there is an outbreak of Ebola fever.

2.    Always be sure to wear special protective clothing (gown, gloves, full facial mask and eye goggles) if you are around a person with Ebola fever.

3.    Keep away from someone who is sick or dead of Ebola fever.

4.    Do not touch an infected person or their body fluids- blood, vomit, urine, faeces or diarrhea.

5.    Bury dead bodies of animals carefully.

6.    Wash your hands often with soap.

7.    Do not wash, touch or kiss dead bodies. Do not wash hands in the same bucket as others who have touched the body

8.    Animal products (such as blood and meat) should be thoroughly cooked before consumption.

9.    Avoid contact with wild animals and avoid eating bush meat- especially monkey and bat meats.

10. Avoid non- essential travels to countries or regions where the Ebola is prevalent.

What to do if you get sick

If you suspect you have developed any of the symptoms described above:

1.    Keep away from others so that they don’t get infected.

2.    Handle your body fluids carefully in a hygienic manner and wash your hands after each contact with you body fluids.

3.    Kindly proceed to the nearest health centre or your primary care provider. You may be referred to a specialist centre.

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7 MAJOR RIVERS IN AFRICA

River NILE: this is the longest river in Africa. the river goes through Egypt.
River Niger: crossed Guinea,Mali,Niger,Benin, Nigeria.
River Senegal: crossed Guinea,Mali,Mauritania and Senegal.
River Congo:crossed African Republic,Republic of Congo,Angola,Zambia,Tanzania,Burundi,Rwanda.
River Orange: crossed Lesotho,South Africa , Namibia.
River Limpompo: crossed Mozambique.
River Zambezi: crossed Zambia, DR Congo, Angola,Namibia,Botswana,Zimbabwe,Mozambique,Malawi,Tanzania.

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8 people you should not follow on twitter

I saw this while I was surfing the web and I will like to share with everyone

1. The one you started following because they seemed attractive but they’re actually really dull

You saw their avatar somewhere, thought ‘well, hello there!’, followed them, tried to subtly hit on them by favouriting as many of their tweets as possible, but eventually gave up because there was nothing to favourite. You would unfollow them but in your head there is still a chance that they will DM you one day and, well, they still occasionally post selfies you can lovingly stare at. You big creep.

2. The one who thinks Twitter is like Facebook 

It’s one thing to post fairly uninteresting updates to your friends and family on Facebook but, damn it – this is Twitter. Why can’t people at least try to be relevant?

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